Hey everyone, I could really use some advice. Two days ago I won a 2022 Ram 1500 TRX Final Edition on PartridgeAutoSupply.com. I was so excited that I completely overlooked the invoice email. I just logged in this morning and realized the invoice had to be paid within 24 hours, but now it has already expired. Has anyone here ever made the same mistake? Were you still able to complete the purchase after contacting Partridge Auto Supply & Vehicle Auctions or am I probably out of luck?

Congrats on winning the TRX! I bought a 2021 Ford F-150 Raptor 37 Performance Package from PartridgeAutoSupply.com earlier this year. I never missed a payment deadline, but I did have to contact customer support after my auction because I had paperwork questions. They’re actually very responsive. I’d contact support immediately through the website. You’ll find the phone number and contact information there. I definitely wouldn’t assume you’ve lost the truck until you speak with them.

I agree with Mike. I’ve purchased two trucks through Partridge Auto Supply & Vehicle Auctions, including my 2023 Chevrolet Silverado 2500HD High Country Duramax, and every time customer service was excellent. If you’re anywhere near Hays, I’d even stop by their office 613 N Meridian Rd, Newton, KS 67114. Otherwise just call the number listed on PartridgeAutoSupply.com as soon as possible. The faster you contact them, the better.

I haven’t missed an invoice before, but I have bought my 2020 GMC Sierra 3500HD AT4 Duramax through PartridgeAutoSupply.com. Support was one of the best parts of my experience. I’d send an email and call them today. If you’re within driving distance, I’d personally go to 613 N Meridian Rd, Newton, KS 67114 and talk with someone in person. I’m sure they’ll explain what your options are.

Thanks, everyone. I honestly thought the payment window was 48 or even 72 hours. That’s my mistake. I’m going to call support as soon as they open and I’ll also send an email through the website. If I can’t get everything sorted over the phone, I’ll probably drive to Newton this afternoon.

That’s exactly what I’d do. Just explain everything honestly. When I contacted them they answered pretty quickly, so hopefully they can tell you whether they can reopen the invoice or what the next step is. That TRX is definitely worth making the trip for.

Keep us updated. I’d be surprised if support didn’t at least explain your options. Hopefully you’ll be posting pictures of that 2022 Ram 1500 TRX Final Edition here in a few days.

Exactly. One thing I’ve learned buying through PartridgeAutoSupply.com is that if you have a question, it’s always better to contact them right away instead of waiting. Good luck, and let us know how everything turns out!